FAQ
What is Zozaly?
Zozaly is an online store focused on products designed for cats and cat parents. We offer a selection of cat toys, grooming tools, feeding accessories, and everyday cat essentials.
Where do you ship?
Currently, Zozaly ships within the United States only.
Do you offer free shipping?
Yes. We offer free shipping on eligible orders within the United States.
Shipping & Delivery
How long does order processing take?
Orders are typically processed within 1 business day.
How long will it take to receive my order?
Our estimated delivery timeline is:
- Processing Time: 1 business day
- Shipping & Transit Time: Up to 2 business days
- Estimated Total Delivery Time: Up to 3 business days
Please note that delivery times are estimates and may vary depending on your location and carrier operations.
Will I receive tracking information?
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for tracking updates to appear after the carrier receives your package.
What should I do if my order is delayed?
Occasional delays can happen due to weather, holidays, carrier delays, or other circumstances outside our control.
If you have questions about your order, please contact our support team at support@zozaly.shop.
Orders & Payments
How can I check my order status?
You can contact our customer support team with your order number and the email address used during checkout.
Email: support@zozaly.shop
Phone: +1 (818) 584-6273
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
What payment methods do you accept?
Available payment methods will be displayed securely during checkout.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items.
You may request a return within 30 days of receiving your order, subject to the conditions outlined in our Return & Refund Policy.
How do I start a return?
To start a return, contact us at:
Email: support@zozaly.shop
Phone: +1 (818) 584-6273
Please include your name, order number, and the reason for your return.
Please do not send items back without contacting us first and receiving return instructions.
How long does it take to receive a refund?
Once your returned item is received and inspected and your refund is approved, refunds are processed within 10 business days after approval.
Your bank or payment provider may require additional time for the funds to appear in your account.
Who pays for return shipping?
Customers may be responsible for applicable return shipping costs unless the item is damaged, defective, incorrect, or the return is due to an error on our part.
Products
Are your products suitable for all cats?
Product suitability may vary depending on your cat's age, size, personality, and individual needs.
Please review each product description carefully before making a purchase.
Are product colors exactly the same as shown online?
We make every effort to display products accurately. However, colors may appear slightly different depending on your screen, device settings, or lighting conditions.
How do I choose the right product for my cat?
Please review the product description, size information, and specifications before purchasing.
If you have questions about a product, contact our customer support team before placing your order.
Contact Us
How can I contact Zozaly?
We're happy to help.
Email: support@zozaly.shop
Phone: +1 (818) 584-6273
Business Address:
10250 Santa Monica Blvd
Los Angeles, CA 90067
United States
Still Have Questions?
If you couldn't find the answer you're looking for, please contact our customer support team.
Email: support@zozaly.shop
Phone: +1 (818) 584-6273
We're here to help make your shopping experience with Zozaly simple and enjoyable.
Zozaly — Happy Cats. Happy Homes.