Refund policy
At Zozaly, we want you to be satisfied with your purchase. If something isn't right, we're here to help. Please review our Return & Refund Policy below.
30-Day Return Policy
We offer a 30-day return window. You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- Returned with the original packaging, when applicable
- Free from damage caused after delivery
- Accompanied by proof of purchase or order information
How to Start a Return
To start a return, please contact our customer support team:
Email: support@zozaly.shop
Phone: +1 (818) 584-6273
Please include:
- Your full name
- Your order number
- The email address used for the purchase
- The reason for your return
Our support team will review your request and provide instructions for the next steps.
Please do not send items back without contacting us first and receiving return instructions.
Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund.
If your refund is approved, it will be issued to your original payment method.
10-Day Money-Back Processing
Approved refunds will be processed within 10 business days after approval.
Please note that your bank, credit card provider, or payment provider may require additional time for the refunded amount to appear in your account.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible.
Email: support@zozaly.shop
Phone: +1 (818) 584-6273
Please include your order number and, when possible, clear photos of the item and packaging so we can review the issue and provide an appropriate solution.
Return Shipping Costs
Unless an item is damaged, defective, or incorrect, customers may be responsible for applicable return shipping costs.
If the return is due to our error or the item arrives damaged or defective, please contact us before returning the product so we can provide the appropriate instructions.
Non-Returnable Items
Certain items may not be eligible for return, including items that:
- Have been used beyond reasonable inspection
- Are damaged due to misuse or improper handling after delivery
- Are returned without the required order information or proof of purchase
If an item is not eligible for return, our customer support team will explain the reason.
Exchanges
If you received a damaged or defective item, please contact us at support@zozaly.shop. We will review your request and provide available options based on the situation.
Business Address
Zozaly
10250 Santa Monica Blvd
Los Angeles, CA 90067
United States
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@zozaly.shop
Phone: +1 (818) 584-6273
Business Address:
10250 Santa Monica Blvd, Los Angeles, CA 90067, United States
Thank you for shopping with Zozaly. We appreciate your trust and are committed to providing helpful support and a smooth shopping experience.